HaykTheGuide is committed to protect the privacy of information you provide us on this website and takes its responsibilities regarding the security of customer information very seriously. This Privacy Policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

The armeniawithhayk.com website is owned and operated by Hayk Avagyan IE, whose address is Davtashen 3rd block, 25/6, Yerevan, Republic of Armenia.

Hayk Avagyan is an IE registered under the laws of Republic of Armenia under Registration number No. 271.1130609. Taxpayer number – 88042417. We control the ways your personal data is collected and the purposes for which your personal data is used by HaykTheGuide

This Privacy Policy applies to our website: www.armeniawithhayk.com

1. INFORMATION WE COLLECT

We collect information about you when you use our Site or in providing our Services to you. “Personal Data” consists of any information that relates to you and/or information from which you can be identified, directly or indirectly. For example, information which identifies you may consist of your name, address, telephone number, photographs, location data, or an online identifier (e.g., cookies identifiers and your IP address).

We do not consider Personal Data to include information that has been de-identified so that it does not allow information to be linked to a specific individual. We may collect non-Personal Data related to your interaction with or use of the Services and/or Site.

We may collect different types of Personal Data: “Technical Information” and “Personal Information”.

A) Collection Of Personal Information

Your Personal Information, and that of your travel companions, is provided to us either directly by you or through another organizer (as the case may be), in order to provide you with the Services you have requested, and for other purposes as set out in this Privacy Policy.

“Personal Information” typically consists of your:

• full legal name,
• email address,
• mailing address,
• telephone number, and
• credit / debit card number, security code, expiration date or other payment information.

We may also collect other Personal Information in order to assist you with your travel plans, including but not limited to:

• passport number,
• driver’s license or other government-issued identification number,
• date and place of birth,
• visa content,
• gender,
• arrival and departure locations and times,
• hotel or car rental details, and
• other related travel information.

Sensitive Data. We may collect or process data that is deemed “Sensitive Data” under certain laws. We may process the following categories of Sensitive Data when you use our Services:

• Payment information, including debit or credit card information collected for the purpose of processing payments.
• Passport number or other government-issued identification number.
• Health-related information necessary for travel arrangements (for example, mobility or dietary needs).

When required by applicable law, HaykTheGuide will collect consent prior to processing certain categories of Sensitive Data.

B) Collection Of Technical Information

We collect other “Technical Information,” such as your:

• IP address,
• search terms, and
• site pages you visit while on our Site, whenever you visit our Site, use our services, or view our online advertisements.

You can learn more about how we use cookie data by reviewing our Cookie Policy (see Section 11 of this Privacy Policy).

We and/or certain service providers operating on our behalf may collect information about your activity, or activity on devices associated with you over time, on our Site and across non-affiliated websites or online applications.

We collect Technical Information such as:

• Log data: Our servers automatically record information such as your IP address, browser type, operating system, domain name, search terms, pages visited, and duration of visits.
• Cookies: A “cookie” is data that a website server stores on your computer to remember your entries or preferences.
• Web Beacons: We may use small electronic files known as web beacons or pixels to count users who visit certain pages or open certain emails.
• Analytics: We may use tools such as Google Analytics to help us gather and analyze information about website usage in order to improve user experience.
• Mobile Application Technologies: If you access our Site through a mobile device, we may automatically collect information about your device and location (if enabled).

We use this Technical Information to measure the number of visitors to our Site, evaluate how visitors use it, and provide you with advertisements or content that are relevant and useful to you, unless you have told us not to.

Depending on applicable law, we may use Internet Protocol (IP) addresses to identify a visitor when necessary to:
(a) fulfill a government request;
(b) conform with legal requirements;
(c) protect or defend our legal rights or property; or
(d) in an emergency, protect the health and safety of users or the general public.

C) Information we may receive from third parties

We may collect additional information about you from third parties such as travel platforms, hotels, or other service partners to help us provide Services to you, prevent fraud, and improve marketing.

This Privacy Policy only applies to information collected by HaykTheGuide. We are not responsible for the privacy and security practices of other websites or social media platforms.

2. HOW WE USE YOUR PERSONAL DATA (PURPOSES)

We collect and use your Personal Data for a variety of reasons, including to personalize Services for you. The Personal Data we hold and use is necessary for the performance of the services or other agreements to which you are a party, or to perform the services you have otherwise requested.

We use the Personal Data we have collected to:

• Allow us to provide the products and services you have chosen;
• Process payments and confirm bookings;
• Communicate with you about your travel plans and itineraries;
• Respond to your comments or requests for information;
• Prevent fraudulent activities or unauthorized access;
• Protect our rights and comply with applicable laws; and
• Improve our website, products, and services.

We may also email you when:

• You request information about or from us;
• It relates to a booking you have made;
• You have consented to be contacted; or
• We are sending you information about our other services or special offers (you can opt out at any time).

3. COLLECTION AND USE OF PERSONAL DATA BY THIRD PARTIES

We may share your Personal Data with:

• Travel partners (such as hotels, guides, car rental services, etc.) to fulfill your booking;
• Third-party service providers who support our business operations (e.g., IT, hosting, payment processing); and
• Public authorities, when required by law.

We require all such third parties to protect your Personal Data and only use it for authorized purposes.

4. YOUR CHOICES ABOUT THE USE OF YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data you provide to us. You can:

• Request to access, correct, or delete your data;
  
• Refuse the use of cookies (see Cookie Policy);
  
• Withdraw consent for marketing communications at any time.
  

5. SAFEGUARDING YOUR PERSONAL DATA

We use appropriate physical, technical, and administrative measures to protect Personal Data against loss, misuse, unauthorized access, alteration, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We will retain your Personal Data for as long as needed to provide you Services and as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. GEOGRAPHIC LOCATION OF DATA STORAGE AND PROCESSING

Our Services are targeted to individuals both inside and outside Armenia. Your data may be processed or stored in Armenia or other countries where our partners operate. We ensure that your data is protected and processed according to this Privacy Policy and applicable laws.

8. CHILDREN

Our Site and Services are not directed to children under the age of 16. We will not knowingly collect Personal Data from children without parental consent. If you are a parent or guardian and believe your child has disclosed Personal Data to us, please contact us so we can delete it.

9. THIRD-PARTY LINKED SITES

Our Services may contain links to other websites or social media platforms that are not owned or controlled by us. This Privacy Policy does not apply to those sites. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

10. CHANGES TO THE PRIVACY POLICY

We may make changes to this Privacy Policy from time to time to reflect legal, technical, or operational updates. Any changes will be posted on our Site with an updated effective date. If the changes are significant, we may provide additional notice.

11. CONTACT US

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or wish to exercise your rights, please contact us at:

HaykTheGuide – Privacy Office
Email: armeniawithhayk@gmail.com
Address: Davtashen 3rd Block, 25/6, Yerevan, Republic of Armenia
Website: www.armeniawithhayk.com