Privacy Policy

HaykTheGuide is committed to protect the privacy of information you provide us on this website and takes its responsibilities regarding the security of customer information very seriously. This Privacy Policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

The website is owned and operated by Hayk Avagyan IE, whose address is Davtashen 3rd block, 25/6, Yerevan, Republic of Armenia.
Hayk Avagyan is an IE registered under the laws of Republic of Armenia under Registration number No. 271.1130609. Taxpayer number – 88042417.
We control the ways your personal data is collected and the purposes for which your personal data is used by HaykTheGuide


How this Privacy Policy applies

By visiting our website or using any of our products or services, you agree and consent to your personal information being used and disclosed in the manner set out in this Privacy Policy.
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited products and services to you. Where you refuse to provide mandatory travel information or allow us to disclose it to required governmental agencies and as otherwise required, we will not be able to provide you appropriate services


Personal data we collect about you

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your travel itinerary, or information on how you use our website or you interact with us.
Certain information is collected by us automatically such as your browser type and IP address (which is a series of numbers identifying your internet connection). These may be through the use of cookies (see our Cookies Policy)
We may collect personal data directly from you when you use our services, contact us by telephone, by email or in person when you travel.


Sensitive personal data

Sensitive personal data includes data about an individual’s health and religion and other categories of personal data which are closely protected. We do not generally collect this information from you (or those you are booking for), but where we do, we seek to minimize the collection and use of it.
Where you have notified us of a health issue that you or someone in your booking:
• may require special conditions or assistance whilst travelling
• is pregnant; or
• requires special assistance at some activities
You agree that you have voluntarily provided that information to us and that you consent (and those you are booking for consent) for us to use that information to provide you with these products or services and/or determine your fitness to avail yourself of our products or services.
Where your religion or health status could be inferred from meal preferences, we will not link this information or use it in any other way other than to fulfil your meal request.
If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. Please be aware that in such circumstances you will not be entitled to cancel or obtain a refund of any price you have paid


Payment data

When you are making payment we will collect different information depending on the payment method. For example for credit card payments we will collect – credit cardholder name, card number, expiry date and CVC code. You may also choose to store your credit card details with us for future use. However, we do not store your CVC/CVV code (the security code on the back of a credit card).


How and why we use your personal data

We use the information provided in the following ways:
– To fulfil our contract with you and/or dealing with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking, or contacting you if there is a problem with your booking (for example by sending you a service message or calling you to inform you when your booking has not been completed);
– Managing your wider travel and products or services requirements, for example liaising with and transferring your data to other service providers and/or travel agents so that they can facilitate your travel arrangements so any disruption can be minimized;
– Personalization of the service you receive, for example being aware of previous travel experiences or preferences, and tailoring the way we provide our products or services to you based on your preferences;
– Interaction with you at different touch points throughout your journey
– To answer any queries which you may send to us by email or other forms of communication, and we may keep a record of these contacts including call recordings (to the extent permitted by applicable law);
– In order to conduct customer satisfaction surveys and improve the products and services we offer or create new products and services;
– For crime prevention and detection.


Requesting access to your personal data

You have a right to request access to the personal data that we hold about you. This could include booking information.
If you would like to request a copy of your personal data or if have any questions in relation to your personal data, please contact us.


Security of your personal data

We will take appropriate steps to protect the personal information you share with us. We invest significant resources to protect your personal information, from loss, misuse, unauthorized access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.


Disclosing your personal information

We may disclose personal information about you as follows:

– To third parties whose products or services you are purchasing such as hotel and car hire companies, or to travel agents, including if there is a problem with your booking so that your travel agent can resolve it with you, and you acknowledge and consent that this may also be sensitive personal data;
– To our third party service providers and processors,
– We may also disclose your personal information as permitted or required by law. For example, we will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements;
– To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
– Where you have authorized someone else to manage your booking;
– To our employees and agents to do any of the above on our behalf, now or in the future.


We also retain your information to make your future interactions with us convenient and to personalize the products, services and communications with you.
We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law.


By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any personal information. We may contact you by phone, email, SMS and mobile device messages or notifications (and gaining your consent where we are required to do so) in order to provide you with updates pertaining to our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.

Updates to our Privacy Policy

We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy we will place any updates on this webpage. Please regularly check this webpage Mediums for the latest version of our Privacy Policy.

Contact information

If you have any further questions about our Privacy Policy or its implementation, please contact us.